Password recovery

Support
1

Hi everybody, I’m new on the forum.

I enjoy WindSportTracker and I have upgraded my Android app to v2.

Before upgrading I have created a new account on WindSportTracker website but I lost my password, so, after upgrading, I am trying to reset/recover my password, but the form to reset the password still freezing.

I have checked the page and I found that there is a call to “account” API in the page that returns the following value:

{
“message”: “User (role: guests) missing scopes ([“account”])”,
“code”: 401,
“type”: “general_unauthorized_scope”,
“version”: “1.8.1”
}

Maybe I’m not doing the correct reset flow, but I don’t understand how to recover/reset my password.

Can someone help me or support on this task?

Thanks in advance

2

Hi,

welcome to the forum, and thanks a lot for your feedback! :slightly_smiling_face:

Which device are you using?
At what point does the app freeze:

  • right after tapping the Reset Password button,
  • while the page is loading,
  • or after entering your email address and starting the reset process?

Could you also try resetting your password from another device, for example via the web app:

Thanks!

3

Hi, thanks for the response.

I have tried both from app and web, changing also browser (Chrome and Firefox), but it doesn’t change.

The steps that I followed are:

  • asking the reset mail from app or web login page
  • clicking on “Reset password” link inside the mail that I receive
  • inserting the same new password inside the two “password” and “confirmation password” fields
  • clicking on the form button
  • and the spinner appears instead the button but the window still “spinning”

This is the window that freezing/spinning for a lot of time:

image
image518×569 14.6 KB

No changes on the page (after a lot of time) so I close it.

I hope this can help you, but if you need I can give you also some another information, just ask me.

Thanks a lot in advance for the support.

4

Hi,

I’m sorry there is currently an issue with the password reset.

Could you please write me your email that you used for the registration, and i reset the password for you in the meantime.

please write to : support@sunbits.de

5

The password reset issue has been resolved. If you still encounter any problems, please be sure to reload the page to ensure you are not using a cached version of the site.

6

That’s great! It works … but only from web.

I have tried to reset from APP and it seems not to work. So I have tried from web and I was able to reset the password.

Ok, now I have also migrated my sessions correctly into the new V2 app.

Thanks a lot for your support.

Fair winds!

1 Like
7

Hi,

yes, i could only fix it for now via web. I will will do the fix for the apps next week.

great to hear it worked out :slight_smile:
V2 is just the beginning, many new features will come :slight_smile:

1 Like