"Export all" not working

#1

Tried to export all sessions, the app just crashes.
Using the latest version on Android.

#2

Hi,
sorry to hear that.
Is the single session export working and just the export is all causing issues?
Does it crash immediately or does this happen gradually over time?
What kind of phone do you have?

#3

“single session export” also not working, just nothing happens and I see the list of session in the app

“export all” crashes the app, I have to open it again

Crashes immediately, happens every time I try.

Samsung Galaxy s10e

#4

hm,
could you try to also share a session? here you need to press sometimes more times until the share dialog opens.

have you checked the permissions of the app? The app needs to have the write permission to the filesystem / document storage?

Which Android Version do you have?

#5

Indeed, sharing a session sometimes requires multiple taps. But at least the app does not crash when sharing.

The app has permission to “modify or delete the contents of your shared storage” and “read the contents of your shared storage”.

Android version 12

I believe you should see all the crashes of the app in Android Developer console, with all the details.

#6

Hi,

Thanks for the info!

It looks like the app crashes immediately when you tap “Share All,” but sharing the latest session works fine. That suggests the issue might be with one of the older sessions.

Could you try exporting the oldest session, or maybe the three oldest ones, individually? It would help to know if the crash happens with a specific session.

Also, did you create any sessions manually (i.e. without recording, directly in the app)? That might be relevant too.

Unfortunately, I can’t automatically see crash reports. I can only access them if users actively share them — this is due to EU privacy laws. If you’re willing to help, you can enable crash reporting in your phone’s privacy settings. (Note: This applies to the whole phone, not just this app.)

If you do that and share the crash report, I’ll hopefully be able to get a more detailed analysis of what went wrong.

Thanks again for your help!

#7

No, exporting a single session also does not work. Just nothing happens,

I have enabled “Usage & diagnostics” in the phone.

Yes I might have a couple of manually created sessions. But I don’t remember which ones :frowning:

In total I have 357 “days” recorded, maybe that’s too much :slight_smile: