# Support **URL:** https://forum.windsporttracker.com/c/support/7.md [Latest](https://forum.windsporttracker.com/latest.md) · [Categories](https://forum.windsporttracker.com/categories.md) · [Tags](https://forum.windsporttracker.com/tags.md) --- ## [About the Support category](https://forum.windsporttracker.com/t/about-the-support-category/15)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [May 27, 2020, 9:13pm UTC](https://forum.windsporttracker.com/t/about-the-support-category/15 "2020-05-27T21:13:39Z")
:rocket: Welcome to the Support Category This is the place to ask questions and get help directly from our engineers. :speech\_balloon: Write in any language – posts are automatically translated so everyone can read and … --- ## [Sessions from watch truncated or corrupted while transfered to phone](https://forum.windsporttracker.com/t/sessions-from-watch-truncated-or-corrupted-while-transfered-to-phone/548)
**Author:** [@Ciprian](https://forum.windsporttracker.com/u/Ciprian)\ **Replies:** 9\ **Last updated:** [October 7, 2026, 7:19pm UTC](https://forum.windsporttracker.com/t/sessions-from-watch-truncated-or-corrupted-while-transfered-to-phone/548 "2026-10-07T19:19:50Z")
Hi. I am using windsport tracker for my windsurf sessions. I have the following setup: Samsung S24 ultra running updated stock Android Samsung Watch ultra Sessions are recorded by the watch that i carry on the water… --- ## ["Best 2s" \< "Avg Planing Speed" Oddity](https://forum.windsporttracker.com/t/best-2s-avg-planing-speed-oddity/547)
**Author:** [@glagron](https://forum.windsporttracker.com/u/glagron)\ **Replies:** 2\ **Last updated:** [September 30, 2026, 5:51am UTC](https://forum.windsporttracker.com/t/best-2s-avg-planing-speed-oddity/547 "2026-09-30T05:51:06Z")
Hi Matthias, Following my recent “WindSportTracker and Android’s “Force Full GNSS Measurements”” post about speed & accuracy, I have reviewed some of my recent sessions, and I noticed on 2 occasions in the past year the… --- ## [How to remove unwanted map display overlays?](https://forum.windsporttracker.com/t/how-to-remove-unwanted-map-display-overlays/542)
**Author:** [@PeterGray](https://forum.windsporttracker.com/u/PeterGray)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 7:52am UTC](https://forum.windsporttracker.com/t/how-to-remove-unwanted-map-display-overlays/542 "2026-09-22T07:52:11Z")
How can I clean up the map display? I didn’t ask for speed color legend or the oversized compass, etc., and the legend covers the icon that might lead to a menu for getting rid of the overlays. --- ## [Filter automatic imports from Coros](https://forum.windsporttracker.com/t/filtre-des-importations-automatiques-depuis-coros/518)
**Author:** [@opoto](https://forum.windsporttracker.com/u/opoto)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 5:54pm UTC](https://forum.windsporttracker.com/t/filtre-des-importations-automatiques-depuis-coros/518 "2026-09-11T17:54:14Z")
Hello. I can’t filter session imports from Coros. If I don’t apply a filter, all my sports sessions (for example, running) are imported, which I’d like to avoid If I enter “w… --- ## [Data Quality](https://forum.windsporttracker.com/t/qualite-des-donnees/519)
**Author:** [@opoto](https://forum.windsporttracker.com/u/opoto)\ **Replies:** 2\ **Last updated:** [September 10, 2026, 10:42pm UTC](https://forum.windsporttracker.com/t/qualite-des-donnees/519 "2026-09-10T22:42:50Z")
Hello When I started using WST in June, the data imported from my Coros watch was rated as “very good” quality (1.0), whether the data was imported via synchronization, or via GPX file… --- ## [Inaccurate Halsen data and Strava](https://forum.windsporttracker.com/t/halsen-daten-ungenau-und-strava/530)
**Author:** [@Omar](https://forum.windsporttracker.com/u/Omar)\ **Replies:** 11\ **Last updated:** [September 9, 2026, 8:10am UTC](https://forum.windsporttracker.com/t/halsen-daten-ungenau-und-strava/530 "2026-09-09T08:10:10Z")
Hi, I tried the app today while windsurfing. I have a Pixel Watch 4 and allowed all permissions, including location access set to “all the time”. According to the tracking data, I did a lot of gybes, but I didn’t do a single… --- ## [Can I enter my location info in the app?](https://forum.windsporttracker.com/t/can-i-enter-my-location-info-in-the-app/523)
**Author:** [@Alex\_Marvin](https://forum.windsporttracker.com/u/Alex_Marvin)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 8:17pm UTC](https://forum.windsporttracker.com/t/can-i-enter-my-location-info-in-the-app/523 "2026-08-31T20:17:41Z")
The app apparently does not recognize my time zone. My logs always include phrases like “when the lanterns are lit” or “at sunset”, even when my sessions are in the morning or in the afternoon. This is surprising because… --- ## [Map rotates when I zoom or shift it](https://forum.windsporttracker.com/t/map-rotates-when-i-zoom-or-shift-it/526)
**Author:** [@PeterGray](https://forum.windsporttracker.com/u/PeterGray)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 8:13pm UTC](https://forum.windsporttracker.com/t/map-rotates-when-i-zoom-or-shift-it/526 "2026-08-31T20:13:58Z")
This should be an easy fix. Can you give the map display a fixed north setting? As it is, whenever I open the map and move or zoom in, the compass arrow rotates, and there’s no orientation indicator. I’d like to be able … --- ## [Export all sessions in v2?](https://forum.windsporttracker.com/t/export-all-sessions-in-v2/535)
**Author:** [@FFFF](https://forum.windsporttracker.com/u/FFFF)\ **Replies:** 7\ **Last updated:** [August 29, 2026, 1:31pm UTC](https://forum.windsporttracker.com/t/export-all-sessions-in-v2/535 "2026-08-29T13:31:52Z")
Does v2 have an export all feature? It seems to be sorely missing, even from the in-browser version. Related, the phone app should have offline session storage. The amount of storage it needs is negligible, but without … --- ## [The gybe-through maneuver was not displayed](https://forum.windsporttracker.com/t/halse-durchgeglitten-wurde-nicht-angezeigt/538)
**Author:** [@8591](https://forum.windsporttracker.com/u/8591)\ **Replies:** 3\ **Last updated:** [August 29, 2026, 10:26am UTC](https://forum.windsporttracker.com/t/halse-durchgeglitten-wurde-nicht-angezeigt/538 "2026-08-29T10:26:17Z")
I did 47 gybes that day, nothing unusual, but what is unfortunately still rare is planing through them. On this joy-filled day, there were 5 gybes where I was definitely still planing after the gybe… --- ## [Unrecorded sessions](https://forum.windsporttracker.com/t/sessioni-non-registrate/528)
**Author:** [@Thomas\_Manca](https://forum.windsporttracker.com/u/Thomas_Manca)\ **Replies:** 2\ **Last updated:** [August 8, 2026, 10:45pm UTC](https://forum.windsporttracker.com/t/sessioni-non-registrate/528 "2026-08-08T22:45:00Z")
Good evening .. for a few days now the app hasn't been recording sessions .. out of the blue .. it's always worked great.. I don't understand .. help me The permissions all look ok to me The App version is 2.0… --- ## [Session too short](https://forum.windsporttracker.com/t/session-too-short/510)
**Author:** [@Surfjam](https://forum.windsporttracker.com/u/Surfjam)\ **Replies:** 3\ **Last updated:** [July 30, 2026, 7:04pm UTC](https://forum.windsporttracker.com/t/session-too-short/510 "2026-07-30T19:04:23Z")
Aloha, So I’ve been using the new version with some better results than the last…How ever lately every time I press the red record button and put my Pixel10a android phone in its waterproof case and go Wing foiling I th… --- ## [Very poor data quality](https://forum.windsporttracker.com/t/very-poor-data-quality/511)
**Author:** [@Michel](https://forum.windsporttracker.com/u/Michel)\ **Replies:** 6\ **Last updated:** [July 15, 2026, 6:17pm UTC](https://forum.windsporttracker.com/t/very-poor-data-quality/511 "2026-07-15T18:17:59Z")
Hello, I had a great session yesterday at my usual spot on a sunny day, but unfortunately the app failed to record it. The only portion that was saved is from when I was walking around preparing to get into the water. M… --- ## [Update = lost all my gear](https://forum.windsporttracker.com/t/mise-a-jour-perdu-tout-mon-materiel/515)
**Author:** [@Piwaille](https://forum.windsporttracker.com/u/Piwaille)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 4:18pm UTC](https://forum.windsporttracker.com/t/mise-a-jour-perdu-tout-mon-materiel/515 "2026-07-13T16:18:06Z")
Hello, I just returned a new session. The launcher that warns me about new features in the new version. I'm adding a TT board. I go back to my session... And all the rest of the material has disappeared, gone... --- ## [Danish translation](https://forum.windsporttracker.com/t/danish-translation/501)
**Author:** [@Dvajhoj](https://forum.windsporttracker.com/u/Dvajhoj)\ **Replies:** 4\ **Last updated:** [July 9, 2026, 8:36pm UTC](https://forum.windsporttracker.com/t/danish-translation/501 "2026-07-09T20:36:06Z")
Danish translation is off, 50% of text seems to be norwegan --- ## [No connection between my Samsung watch and my phone](https://forum.windsporttracker.com/t/pas-de-lien-entre-ma-montre-samsung-et-mon-telephone/506)
**Author:** [@Pacowind](https://forum.windsporttracker.com/u/Pacowind)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 8:43pm UTC](https://forum.windsporttracker.com/t/pas-de-lien-entre-ma-montre-samsung-et-mon-telephone/506 "2026-06-26T20:43:59Z")
Hello. I just completed a short session that I recorded on my watch. After the session, the app on my watch indicated that I had exited the session correctly. Afterwards, I had, and I still have, hellip; --- ## [Nemohu nahrát soubory FIT](https://forum.windsporttracker.com/t/nemohu-nahrat-soubory-fit/508)
**Author:** [@Radek\_Altmann](https://forum.windsporttracker.com/u/Radek_Altmann)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 7:56pm UTC](https://forum.windsporttracker.com/t/nemohu-nahrat-soubory-fit/508 "2026-06-26T19:56:30Z")
Sorry, I already solved it, error in the data Hi, I can’t upload files (fit) downloaded from Garmin. The text always appears: No sessions were found in the file that were at least 30 seconds long. Where could the prob… --- ## [Poor data quality](https://forum.windsporttracker.com/t/mauvaise-qualite-des-donnees/484)
**Author:** [@Piwaille](https://forum.windsporttracker.com/u/Piwaille)\ **Replies:** 8\ **Last updated:** [June 19, 2026, 8:22am UTC](https://forum.windsporttracker.com/t/mauvaise-qualite-des-donnees/484 "2026-06-19T08:22:04Z")
Hello, I have a question: how to improve data quality? I have a Garmin Instinct 3. When I go kiteboarding, it is programmed to use all satellites + multiband. And despite that, the quality of... --- ## [Older historical Garmin - automatic transfer](https://forum.windsporttracker.com/t/older-historical-garmin-automatic-transfer/504)
**Author:** [@Radek\_Altmann](https://forum.windsporttracker.com/u/Radek_Altmann)\ **Replies:** 2\ **Last updated:** [June 18, 2026, 6:54am UTC](https://forum.windsporttracker.com/t/older-historical-garmin-automatic-transfer/504 "2026-06-18T06:54:08Z")
I connected the app to my Garmin app. The new ride synced and the data was transferred, but older historical data was not. I enabled historical data transfer in both apps, but the automatic transfer did not happen. Could… --- ## [Garmin not syncing automatically](https://forum.windsporttracker.com/t/garmin-not-syncing-automatically/500)
**Author:** [@fridim](https://forum.windsporttracker.com/u/fridim)\ **Replies:** 1\ **Last updated:** [June 11, 2026, 10:16pm UTC](https://forum.windsporttracker.com/t/garmin-not-syncing-automatically/500 "2026-06-11T22:16:07Z")
Hello, Garmin is not syncing automatically for me. The connection with garmin is setup. I’m trying with short “wingfoil” session using the Waterspeed connect IQ app on the garmin Also tried a simple “windsurfing” bu… --- ## [Include Gear in Share Function](https://forum.windsporttracker.com/t/include-gear-in-share-function/465)
**Author:** [@peter\_kirkpatrick](https://forum.windsporttracker.com/u/peter_kirkpatrick)\ **Replies:** 2\ **Last updated:** [June 5, 2026, 5:55pm UTC](https://forum.windsporttracker.com/t/include-gear-in-share-function/465 "2026-06-05T17:55:24Z")
Great app, thanks. Is it possible to include gear as part of the Share function? --- ## [Wind direction algorithm errors](https://forum.windsporttracker.com/t/wind-direction-algorithm-errors/250)
**Author:** [@PeterGray](https://forum.windsporttracker.com/u/PeterGray)\ **Replies:** 4\ **Last updated:** [June 5, 2026, 5:48pm UTC](https://forum.windsporttracker.com/t/wind-direction-algorithm-errors/250 "2026-06-05T17:48:43Z")
Great app, esp. responsiveness of the developer! However, wind direction is often 180° off. Even when many downwind runs are included. I’d like to attach sample files, but I don’t see an option to do that. Can I email t… --- ## [Missed Jibes stats](https://forum.windsporttracker.com/t/missed-jibes-stats/260)
**Author:** [@igoree](https://forum.windsporttracker.com/u/igoree)\ **Replies:** 8\ **Last updated:** [June 5, 2026, 5:35pm UTC](https://forum.windsporttracker.com/t/missed-jibes-stats/260 "2026-06-05T17:35:22Z")
Hi team, The number of missed gybes that the app shows in all my sessions doesn’t look correct. I am not a great gyber and I don’t disagree that my gybes may not qualify as full planning, but I don’t miss too many, I c… --- ## [Jibes - Term Definition](https://forum.windsporttracker.com/t/jibes-term-definition/395)
**Author:** [@glagron](https://forum.windsporttracker.com/u/glagron)\ **Replies:** 3\ **Last updated:** [June 5, 2026, 4:58pm UTC](https://forum.windsporttracker.com/t/jibes-term-definition/395 "2026-06-05T16:58:50Z")
Hi Matthias, Where can an I find jibes stats term definitions for: Planing (I think that is self-explanatory) Non-planing (not sure what it includes) Missed (don’t understand that one). Here is the common scenario: … --- ## [Wing Surfing vs Wing Foil type](https://forum.windsporttracker.com/t/wing-surfing-vs-wing-foil-type/38)
**Author:** [@rmitch](https://forum.windsporttracker.com/u/rmitch)\ **Replies:** 7\ **Last updated:** [June 5, 2026, 4:54pm UTC](https://forum.windsporttracker.com/t/wing-surfing-vs-wing-foil-type/38 "2026-06-05T16:54:03Z")
Hi, could you please explain the differences (if any) between the wing foil and wing surfing type selections for a session that are available. --- ## [Incorrect wind direction detection](https://forum.windsporttracker.com/t/incorrect-wind-direction-detection/487)
**Author:** [@Slingshot](https://forum.windsporttracker.com/u/Slingshot)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 9:12am UTC](https://forum.windsporttracker.com/t/incorrect-wind-direction-detection/487 "2026-06-04T09:12:11Z")
Almost always the detected wind direction is incorrect. And I don’t understand the logic. --- ## [Tacks showing as failed gybes and wrong failed gybes](https://forum.windsporttracker.com/t/tacks-showing-as-failed-gybes-and-wrong-failed-gybes/481)
**Author:** [@igoree](https://forum.windsporttracker.com/u/igoree)\ **Replies:** 4\ **Last updated:** [June 4, 2026, 9:09am UTC](https://forum.windsporttracker.com/t/tacks-showing-as-failed-gybes-and-wrong-failed-gybes/481 "2026-06-04T09:09:09Z")
Hello there, A number of tacks show as failed gybes in the turns stats. The tacking track quite clearly shows an upwind turn, you can tell by the “triangle shape” and cross of directional lines and the lack of a round … --- ## [Unable to sync last session](https://forum.windsporttracker.com/t/unable-to-sync-last-session/494)
**Author:** [@Michel](https://forum.windsporttracker.com/u/Michel)\ **Replies:** 7\ **Last updated:** [May 28, 2026, 11:49am UTC](https://forum.windsporttracker.com/t/unable-to-sync-last-session/494 "2026-05-28T11:49:23Z")
My last session won’t sync. I’m getting a message that the file format is unsupported. What can I do? --- ## [Migration without equipment](https://forum.windsporttracker.com/t/migration-sans-equipement/493)
**Author:** [@Pacowind](https://forum.windsporttracker.com/u/Pacowind)\ **Replies:** 2\ **Last updated:** [May 27, 2026, 1:19pm UTC](https://forum.windsporttracker.com/t/migration-sans-equipement/493 "2026-05-27T13:19:35Z")
Hello. The migration correctly transferred all my route and speed data. However, my gear was not transferred. Not in the sessions, nor in my account. Could I recover it? [Next page](https://forum.windsporttracker.com/c/support/7.md?page=1)