# FAQ **URL:** https://forum.windsporttracker.com/c/faq/6.md [Latest](https://forum.windsporttracker.com/latest.md) · [Categories](https://forum.windsporttracker.com/categories.md) · [Tags](https://forum.windsporttracker.com/tags.md) --- ## [About the FAQ category](https://forum.windsporttracker.com/t/about-the-faq-category/14)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [May 27, 2020, 9:13pm UTC](https://forum.windsporttracker.com/t/about-the-faq-category/14 "2020-05-27T21:13:04Z")
In this section, we explain the most frequently asked topics. Generic issues: If you have a general problem related to a topic, you can ask directly within that topic. Example: “I cannot create a subscription.” Exampl… --- ## [Where to find archived sessions?](https://forum.windsporttracker.com/t/where-to-find-archived-sessions/473)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 10:09am UTC](https://forum.windsporttracker.com/t/where-to-find-archived-sessions/473 "2026-04-06T10:09:36Z")
If a session was archived — for example because it was too short (minimum 30 valid data points), contained data corruptions, or failed to upload for any other reason — you can retrieve the archived file from the followin… --- ## [How to use data from Garmin devices](https://forum.windsporttracker.com/t/how-to-use-data-from-garmin-devices/112)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 1\ **Last updated:** [April 5, 2026, 6:43pm UTC](https://forum.windsporttracker.com/t/how-to-use-data-from-garmin-devices/112 "2026-04-05T18:43:59Z")
At the moment, the GPX export from Garmin does not export speed values. That’s why GPX import from Garmin devices shows different speed values in WindsportTracker as in the device. To make this a little better you can … --- ## [📡 Recording Without an Internet Connection (Offline Mode)](https://forum.windsporttracker.com/t/recording-without-an-internet-connection-offline-mode/452)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [February 20, 2026, 7:03pm UTC](https://forum.windsporttracker.com/t/recording-without-an-internet-connection-offline-mode/452 "2026-02-20T19:03:19Z")
You can record your sessions even if your phone, Wear OS, or Apple Watch does not have an internet connection. Follow the steps below to ensure everything works smoothly. :mobile\_phone: Recording Offline on Your Phone … --- ## [Common causes of recording problems on Android](https://forum.windsporttracker.com/t/haufige-ursachen-fur-aufzeichnungsprobleme-auf-android/451)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 9:01pm UTC](https://forum.windsporttracker.com/t/haufige-ursachen-fur-aufzeichnungsprobleme-auf-android/451 "2026-02-16T21:01:54Z")
If recording on Android is unreliable, please check the following: Permissions and notifications Make sure all permissions and notifications for the WST app are allowed: Long-press the WST app icon Select “App in… --- ## [Why Version 2 Requires a Subscription](https://forum.windsporttracker.com/t/why-version-2-requires-a-subscription/438)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [January 18, 2026, 7:49pm UTC](https://forum.windsporttracker.com/t/why-version-2-requires-a-subscription/438 "2026-01-18T19:49:08Z")
Why Version 2 Requires a Subscription Version 2 introduces a subscription model. Here’s why: EU-compliant cloud infrastructure Operating a GDPR-compliant cloud infrastructure in the EU is costly. We use secure, com… --- ## [Why Version 2 Requires User Registration](https://forum.windsporttracker.com/t/why-version-2-requires-user-registration/437)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [January 18, 2026, 7:30pm UTC](https://forum.windsporttracker.com/t/why-version-2-requires-user-registration/437 "2026-01-18T19:30:06Z")
Why Version 2 Requires User Registration We’ve introduced user accounts in Version 2. Here’s why: Multi-device support Use the app on multiple devices (phone, tablet, PC) with the same account. Your data syncs acro… --- ## [Android V2 is coming 🚀](https://forum.windsporttracker.com/t/android-v2-is-coming/434)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [January 13, 2026, 6:51am UTC](https://forum.windsporttracker.com/t/android-v2-is-coming/434 "2026-01-13T06:51:04Z")
Android V2 is coming :rocket: Important information you need to know Android V2 is a completely new version, not just a regular update. 1. Account required V2 requires you to create an account. Why is an account need… --- ## [Why does the icon on the turn do not match the turn?](https://forum.windsporttracker.com/t/why-does-the-icon-on-the-turn-do-not-match-the-turn/432)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 19, 2025, 8:27am UTC](https://forum.windsporttracker.com/t/why-does-the-icon-on-the-turn-do-not-match-the-turn/432 "2025-12-19T08:27:14Z")
The icon on the turn shows left, but the turn goes right? This is because there is no left and right on the water—only port and starboard. In our sports, this means: for port, your left hand or foot is in front; for … --- ## [Can I get a refund?](https://forum.windsporttracker.com/t/can-i-get-a-refund/431)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:51pm UTC](https://forum.windsporttracker.com/t/can-i-get-a-refund/431 "2025-12-16T20:51:02Z")
Yes. If you’re not satisfied with your subscription, you can request a refund: Go to Profile → Manage Subscription → Request Refund (in-app), or Contact Apple Support directly Email us at support+pay@sunbits.de if you … --- ## [What's included in the subscription?](https://forum.windsporttracker.com/t/whats-included-in-the-subscription/430)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:49pm UTC](https://forum.windsporttracker.com/t/whats-included-in-the-subscription/430 "2025-12-16T20:49:20Z")
Your subscription includes: Unlimited session recording and storage Detailed analytics (speed, maneuvers, waves) Gear comparison tools Long-term progress tracking All sports: windsurfing, kitesurfing, wingfoiling, sail… --- ## [Is my data private and secure?](https://forum.windsporttracker.com/t/is-my-data-private-and-secure/429)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:47pm UTC](https://forum.windsporttracker.com/t/is-my-data-private-and-secure/429 "2025-12-16T20:47:59Z")
Yes! We take privacy seriously: Your session data is stored securely We never sell your data to third parties You can export or delete your data at any time See our Privacy Policy for full details. --- ## [Can I switch between monthly and yearly subscriptions?](https://forum.windsporttracker.com/t/can-i-switch-between-monthly-and-yearly-subscriptions/428)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:46pm UTC](https://forum.windsporttracker.com/t/can-i-switch-between-monthly-and-yearly-subscriptions/428 "2025-12-16T20:46:18Z")
Yes! You can change your subscription plan at any time through: Profile → Manage Subscription (in-app), or Your Apple Subscriptions settings Changes take effect at the start of your next billing cycle. --- ## [Do I need to provide payment information for the free trial?](https://forum.windsporttracker.com/t/do-i-need-to-provide-payment-information-for-the-free-trial/427)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:45pm UTC](https://forum.windsporttracker.com/t/do-i-need-to-provide-payment-information-for-the-free-trial/427 "2025-12-16T20:45:39Z")
No! You can start your 27-day free trial immediately without entering any payment information. You’ll only need to add payment details when you decide to subscribe after your trial. --- ## [What happens to my data if I cancel?](https://forum.windsporttracker.com/t/what-happens-to-my-data-if-i-cancel/426)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:44pm UTC](https://forum.windsporttracker.com/t/what-happens-to-my-data-if-i-cancel/426 "2025-12-16T20:44:53Z")
Your data remains stored for 2 months after cancellation. If you resubscribe within 2 months, all features are immediately restored. --- ## [When can I cancel my subscription?](https://forum.windsporttracker.com/t/when-can-i-cancel-my-subscription/425)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:43pm UTC](https://forum.windsporttracker.com/t/when-can-i-cancel-my-subscription/425 "2025-12-16T20:43:17Z")
You can cancel your subscription at any time—no questions asked. TO CANCEL: In-app: Profile → Manage Subscription → Cancel Via Apple: Settings → \[Your Name\] → Subscriptions → WindSportTracker → Cancel Your subscripti… --- ## [Can I subscribe after my trial period ends?](https://forum.windsporttracker.com/t/can-i-subscribe-after-my-trial-period-ends/424)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:42pm UTC](https://forum.windsporttracker.com/t/can-i-subscribe-after-my-trial-period-ends/424 "2025-12-16T20:42:44Z")
Yes! Your data is safely stored for 2 months after your trial expires. If you subscribe within 2 months, all your sessions and data will be immediately restored with no loss. --- ## [I have a new device. How do I restore my subscription?](https://forum.windsporttracker.com/t/i-have-a-new-device-how-do-i-restore-my-subscription/423)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:41pm UTC](https://forum.windsporttracker.com/t/i-have-a-new-device-how-do-i-restore-my-subscription/423 "2025-12-16T20:41:47Z")
When you log in with your account on a new device, your subscription should automatically sync. If it doesn’t appear: Open your Profile in the app Tap “Restore Purchase” If your subscription still doesn’t appear, co… --- ## [How do I manage my subscription on iPhone or iPad?](https://forum.windsporttracker.com/t/how-do-i-manage-my-subscription-on-iphone-or-ipad/422)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:40pm UTC](https://forum.windsporttracker.com/t/how-do-i-manage-my-subscription-on-iphone-or-ipad/422 "2025-12-16T20:40:48Z")
You can manage your subscription in two ways: IN-APP: Open the app and go to your Profile Tap “Manage Subscription” View, change, cancel, or request a refund for your subscription VIA APPLE: Open Settings on your d… --- ## [I'm having trouble with my subscription](https://forum.windsporttracker.com/t/im-having-trouble-with-my-subscription/421)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 8:39pm UTC](https://forum.windsporttracker.com/t/im-having-trouble-with-my-subscription/421 "2025-12-16T20:39:40Z")
If you experience any issues with your subscription, please email us at: support+pay@sunbits.de We’ll respond quickly and help resolve your issue. --- ## [Video Manual / Quick Guide](https://forum.windsporttracker.com/t/video-manual-kurzanleitung/111)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [March 14, 2021, 6:48pm UTC](https://forum.windsporttracker.com/t/video-manual-kurzanleitung/111 "2021-03-14T18:48:14Z")
Here you have a short video on how to use the WindsportTracker app. Hier gibt es in kurzes Video welches erklärt wie man die App verwendet. --- ## [How to delete a session?](https://forum.windsporttracker.com/t/how-to-delete-a-session/18)
**Author:** [@WST](https://forum.windsporttracker.com/u/WST)\ **Replies:** 0\ **Last updated:** [May 27, 2020, 9:19pm UTC](https://forum.windsporttracker.com/t/how-to-delete-a-session/18 "2020-05-27T21:19:04Z")
To delete a session, go to your logbook and simply swipe the session to the left. You can also delete a session, in the edit session screen with the delete session button at the bottom